Jacob Kaplan-Moss

Bad dog!

So I came home to find this:

bad dog

[A moment of silence for my so-recently-new toy…]

He mangled the thing pretty good, but amazingly it still turns on, albeit with a busted touch-screen.

However, Nintendo’s customer service provides a happy(ish) ending to this story. Here’s a rough version of my call to Nintendo:

  • Nintendo: Nintendo of America! This is —-, how may I help you?

  • Me: Yeah… um, my puppy ate my DSlite.

  • Nintendo: [Smothered laughter] oh no!

  • Me: Yeah, it got pretty mangled. I’m wondering if there’s any way I can get it fixed for less than buying a new one.

  • Nintendo: Well, that depends – how mangled is it?

  • Me: Well, it still turns on but the bottom screen is busted, there are teeth marks all over the plastic, and…

  • Nintendo: Yeah, that doesn’t sound like it’s fixable.

  • Me: No, I didn’t think so.

  • Nintendo: You said it’s a DSlite? You mean you just got it, huh?

  • Me: Yeah, just about a month ago.

  • Nintendo: Wow, that’s terrible!.

    Usually we charge full price for a replacement, but since you just got it let me see if there’s anything I can do…

  • Me: Thanks so much!

  • Nintendo: [Sounds of typing…]

    So it looks like the best I can do is to charge you $50 to repair it, how does that sound?

  • Me: !

Major props to Nintendo’s customer service. I don’t know many companies that would replace a unit that’s been eaten by a dog for around 1/3 of the sticker price. That rocks.

Update:

Switched to a better photo taken by my co-worker, Phil.