Bad dog!

So I came home to find this:

[A moment of silence for my so-recently-new toy…]

He mangled the thing pretty good, but amazingly it still turns on, albeit with a busted touch-screen.

However, Nintendo’s customer service provides a happy(ish) ending to this story. Here’s a rough version of my call to Nintendo:

• Nintendo:
  Nintendo of America! This is —-, how may I help you?

• Me:
  Yeah… um, my puppy ate my DSlite.

• Nintendo:
  [Smothered laughter] oh no!

• Me:
  Yeah, it got pretty mangled. I’m wondering if there’s any way I can get it fixed for less than buying a new one.

• Nintendo:
  Well, that depends – how mangled is it?

• Me:
  Well, it still turns on but the bottom screen is busted, there are teeth marks all over the plastic, and…

• Nintendo:
  Yeah, that doesn’t sound like it’s fixable.

• Me:
  No, I didn’t think so.

• Nintendo:
  You said it’s a DSlite? You mean you just got it, huh?

• Me:
  Yeah, just about a month ago.

• Nintendo:
  Wow, that’s terrible!.

  Usually we charge full price for a replacement, but since you just got it let me see if there’s anything I can do…

• Me:
  Thanks so much!

• Nintendo:
  [Sounds of typing…]

  So it looks like the best I can do is to charge you $50 to repair it, how does that sound?

• Me:
  !

Major props to Nintendo’s customer service. I don’t know many companies that would replace a unit that’s been eaten by a dog for around 1/3 of the sticker price. That rocks.