Jacob Kaplan-Moss

Help desk software?

I’m looking for some help-desk style software with some very specific features:

It feels like this has got to exist, but so far I’m unable to find anything that Just Works out of the box. I’ve tried some general-purpose issue trackers (Bugzilla, Trac, RT), but in each case they’d take lots of custom work to support the workflow I’d want. FogBugz looks like it’d work, but it’s prohibitively expensive. Zendesk was far too web-oriented.

And yes, I could probably build this in a week or two with Django and Lamson, but I simply haven’t got the time.

So… any ideas?