How to Actually Build a Better Boss

We promote people into management and we just hope that they figure it out. And then we stand, mouth agape, when things go sideways. And this isn’t just a problem for our new managers. We are 40 years into this strategy and now the overwhelming majority of the workforce came up through this same form of occupational hazing. Here’s a new job. It’s very high stakes. It’s totally different from what you’ve done to date. And the skill set isn’t intuitive at all. You’re smart. You’ll figure it out. And if not, you’re fired. Good luck.