Jacob Kaplan-Moss

Tag: help desk

Help desk software? March 4th, 2011

I’m looking for some help-desk style software with some very specific features: Users create new help requests by emailing a [email protected] email. There should be some sort of concept of “support queues” with each queue having an associated email address. So there might be a “sales” queue by emailing [email protected], a client-specific queue at [email protected], etc. New issues (i.e. new emails) get automatically assigned to one of a pool of support staff.…