But over time, I’ve come to believe there are some skills at the heart of professionalism that might be worth saving, and as a teacher, I am always trying to balance teaching the way things should be with the way things are. So when I have to teach it, I try to talk about professionalism as a way of caring about others around us. Professionalism, at its best, is as an act of love and belief towards those we work with, rather than a set of behavioral standards that we have to live up to. We review final documents for typos because taking the time to produce high quality, clean, work product shows our clients that they matter to us. We send agendas, and show up on time because we care about those we’re meeting with, and not wasting their time is a way to express that care. And when these norms do not communicate care - when they will not succeed in making our people feel cared for, we can let them go.

I’ve been thinking lately about what “professionalism” means. This is a great part of it.

Yes, it’d be nice if contractors kept up to date on the progress of the various building codes. They don’t. There are a lot of people who asked about the building codes in the 1970s and were told (right or wrong) what they were. So they went ahead and learned their trade, build their homes, and chose watching a DVD or spending time with their kids over watching city council do battle over asbestos insulation. Now all of a sudden they’re told that their work isn’t up to code any more. Some waiting and gnashing of teeth is to be expected. What’s needed is less “boy, aren’t I smarter than them” snideness and more “Hey, here’s what’s up.”